Delivery information
The online store www.sax.rs is managed by the legal entity – company S&SAX D.O.O BEOGRAD-Palilula, PIB: 100212724, Matični broj: 17309676, Adresa: Slanački Put 32 G, 11060 Beograd – Palilula, Telefon: +381 (0) 63 244 512; and has a signed contract with the BEX courier service, which handles deliveries within the territory of the Republic of Serbia.
Delivery times
After confirming your order, you will receive a confirmation of the products ordered to the e-mail address you provided when creating the order. From that moment, for all orders received by 3 PM from Monday to Friday, the estimated delivery time is 24 to 48 hours (business days) for the entire territory of the Republic of Serbia. The typical delivery time is 2 business days. In the event that the order is made over the weekend (Saturday and Sunday), delivery is carried out as for orders received on Monday – i.e., the next business day. Deliveries are not made on Saturdays and Sundays.
Taking over the shipment
Couriers deliver shipments to the delivery address between 8 AM and 4 PM. Please ensure that someone is available at the address during that period who can take the shipment. The items will be packaged in such a way that they cannot be damaged by normal handling of goods during transport. When taking the shipment, it is necessary to visually inspect the package for any visible damage. If you notice that the transport box is significantly damaged and suspect that the product may be damaged, refuse to accept the shipment and notify us immediately. If the shipment appears to be undamaged, feel free to take the shipment and sign the delivery note to the courier.
The courier attempts to deliver each shipment twice. The usual practice is that, if the first delivery is unsuccessful, the courier will call you on the phone number you left when creating the order and arrange a new delivery time. If he still does not find you at the address, the shipment will be returned to us. Upon receipt of the shipment, we will contact you to determine the reason for non-delivery and arrange for resending.
Delivery price for the territory of the Republic of Serbia
Delivery is free for all orders over 20,000.00 RSD! For orders under 20,000.00 RSD, delivery is charged 450.00 RSD, regardless of the total order amount.