Right of withdrawal
In accordance with the Consumer Protection Law (Sl.gl.RS No. 62/2014), we inform you that you have the right to withdraw from the contract without stating a reason within 14 days from the day the goods were delivered to you.
You can download the contract withdrawal form HERE.
It is necessary to print the form, fill in the missing information, sign it (sign and stamp for legal entities), and send it to the address:
S&SAX D.O.O BEOGRAD-Palilula,
Address: Slanački Put 32 G, 11060 Belgrade – Palilula,
Phone: +381 (0) 63 244 512;
You can also contact us by e-mail at office@sax.rs or by calling +381 (0)63 244 512. Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action, as well as with the document, i.e. statement.
- The consumer exercises the right to withdraw from a contract concluded at a distance, i.e. outside business premises, by submitting a statement of withdrawal from the contract if it is sent to the trader within 14 days from the day the goods came into the possession of the consumer, i.e. a third party designated by the consumer who is not the carrier.
- The statement of withdrawal from the contract produces legal effect from the day it is sent to the trader. After the expiration of the 14-day period from the day the buyer sent the withdrawal, the product can no longer be returned.
- By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs related to sending the goods back due to withdrawal from the contract. Products must be unused, undamaged and in their original packaging, the original invoice and form – statement of withdrawal from the contract must be attached.
- Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for the defectiveness or damage of the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the defectiveness or damage to the product occurred due to the buyer’s fault, the refund of the price will be refused and the product will be returned to him at his expense.
- Article 33. Consumer Protection Law
- If the consumer exercises the right to withdraw from the contract, it is considered that the contract has not been concluded and the obligations prescribed in Articles 34 and 35 of this law arise.
- The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than within 14 days from the date of receipt of the withdrawal statement, and after receipt of the product. In the case of a contract for the sale of goods concluded outside business premises or at a distance, the trader is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods that he delivered to the consumer under the contract, i.e. when he receives proof that the consumer sent the goods to the trader, regardless of which of these actions the consumer took first.